Monday, 10 March 2014

When Company Values don't match Employees' Values

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The Corporate Mission Statement:  Where good intentions go to Die. Have you read your Company's mission statement?  Ca...
Thursday, 23 January 2014

Improve your Personal Leadership with 3 Words

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If you are like me there are things about yourself that are overdue to change. Things that are holding you back in your personal leadersh...
Sunday, 5 January 2014

My baseball is in the creek....surrounded by leeches.

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When I was 7 all the boys in the neighbourhood would come to play baseball in my yard.  When I was 7 we didn't have the best yard...
Thursday, 12 December 2013

The 1 THING needed to increase Customer Engagement

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Monday Night Football, 2-Dec-13. While cheering their team to a lopsided victory over another of the league's elite teams, the fans...
Tuesday, 3 December 2013

The 1 THING You Need to Start

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I can't join that gym, it's full of athletes. He was in his sixties, a bit over five feet tall, and almost the same aroun...
Saturday, 5 October 2013

Nothing is a Substitute for Hard Work. Nothing.

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"I will never work as hard as you do." That was me  25 years ago. Talking to my father.  My successful fathe...
Wednesday, 4 September 2013

The way to a Customer's Heart....is through a Customer's Heart

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The Airport is Emotional The airport creates emotions. Doesn't it seem like everyone at the airport is in some heightened...
Thursday, 13 June 2013

A Line in the Sand or A Line on the Scorecard

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I love golfing with my father. Well, more accurately, he golfs while I spend my time trying to find my ball and scanning the horizon for t...